Customer Services
FAQs
Click here to view our Freqently Asked Questions
Payment Methods
We accept online payment in a secure environment by credit card. We currently accept the following card types;
We accept payment by Visa, Delta, Mastercard, Solo and Switch.
All cheque payment should be sent to Nordic Style Sweden Ltd, 109 lots Road, London SW10 0RN.
Pricing Policy
All prices on the website are in pounds sterling.
Nordic Style endeavours to ensure that all merchandise offered on the website is available at the same price in the Lots Road Showroom. However, from time to time (particularly during Nordic Style Sale and promotional periods) we may offer additional discounts for purchases online from our website that do not apply in the Chelsea Store.
Understanding our measurements.
All of our measurements are in metric lengths. We use width measurement first for the longest part of the item i.e. front of desk, followed by the Depth, being the measurement from front to back, with the height measurement last. All our bed measurements are inside measures i.e. mattress size.
Conversion table
1″ = 2.54cm
6″ = 15.2cm
1′ = 30.5cm
Delivery details
Non Furniture Items
All of our non-furniture items (Fabrics, books, soft furnishings, accessories, lighting) that are in stock will be dispatched directly from our showroom. These items can be delivered by courier or by post. If couriered they will require a signature so please feel free to include an alternative delivery address such as your office address. The tariff for non furniture is as follows:
One Item delivered by courier:
UK Mainland, less than 10kgs, £10.00 inc.insurance.
Two items delivered by courier:
UK Mainland, between 10-20kgs, £20.00 inc.insurance.
We recommend this secure delivery service for Customer details:
We also offer a Royal Mail service for smaller, non fragile items at £4.95 per item. Please note that the item is sent at the customers own risk and is not covered under our insurance policies for loss or damage.
For larger orders or for destinations other than UK Mainland then please call our customer
service team on 020 7351 1755 or email sales@nordicstyle.com.
If you are not at home to receive your goods, you will receive a notification card from
the delivery provider. Please arrange for your free re-delivery or pick-up directly with them.
Occasionally we may sell out of a non-furniture item. If this happens we anticipate an
average waiting time of between 4-6 weeks to replenish our stock. However, this is only an approximation and so cannot be guaranteed.
Furniture
Our furniture items will be delivered by our nominated carriers. They will contact you directly to arrange a convenient delivery date and time. If, however, the delivery is unsuccessful as nobody is at home at the agreed time or there are problems with access, the goods will have to be re-delivered and a new delivery cost charged.
Occasionally, we may sell out of a furniture line. If this happens we anticipate an average
waiting time of between 8-10 weeks to replenish our stock. However this is only an approximation and so cannot be guaranteed.
For all furniture orders we offer the following delivery tariff:
One Man Two Man
Any London Postcode: £60 £80
Within the M25: £85 £110
Home Counties, GLOUC, Suffolk: £135 £135
Rest of England, Wales: £195 £195
Scotland: £295 £295
Prices shown are inclusive of VAT. As a guide, a one man delivery is generally any order
up to 25kg in weight that can be carried by one person.
Charges are based on a maximum volume of 2 cubic metres (approximately equivalent to a 3-seater sofa or a dining table and 6 chairs). For larger orders, please telephone us on
+44 (0)20 7351 1755 for a quotation.
Customer collections from our warehouse in Chelsea, London are always welcome.
Overseas deliveries
Call +44 (0)20 7351 1755 for a quotation.
Returning your Nordic Style product:
Please notify us within 7 days by telephone of your intention to return the product. Products should reach us within 28 days. We ask that the products returned to us are unused and in their original packaging. Please ensure that returns are packed and labeled carefully so that they are not lost or damaged in transit. (This does not affect your statutory rights.)
Should you need to return a product from outside mainland UK, please call +44 1865 342 300.
Heavy goods items can be taken away at the point of delivery free of charge but if you
subsequently decide to return it, it may take up to 28 days for collection (40 days for more remote areas) and a charge of £50 will be made.
Non-heavy goods can also be returned to our showroom. Please note, however, that heavy goods cannot be returned to the shop. Please call our customer services department on 44 (0)20 7731 1882 to arrange returns of heavy goods.
Website descriptions:
Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct at the time of publication. Prices will change from time to time.
Please note that we do not give refunds on:
Items returned after 28 days
Items without a completed returns form
Used items
Damaged items without notification by telephone to us within 7 days
100ml emulsion paint sample
Bespoke items,~
We do our very best to ensure that all the items you see on this website are as close to the photographs shown but, since they are not mass produced and many of them hand-finished, some slight variations in colour and size may occur from time to time.
The above terms and conditions are applicable to both online, mail order and retail
purchasing.
The Website
We may change the Nordic Style website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
Jurisdiction
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.
General
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.